ABOUT ME

I am a dynamic & multifaceted executive with demonstrated success across sales, operations, credit and underwriting, and client/business development. Leadership career includes 15 years in General Manager roles and over 20 years of people leadership success at American Express.
 

I get joy from winning and to me every problem can be solved. Growing up with a father who instilled a strong work ethic has taught me to give my all to create an environment for myself and my team that supports and celebrates success and learns from disappointments to achieve the best possible outcome.

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MY PROFESSIONAL PROMISE
● Discover new ways to engage with clients to improve loyalty, eliminate defects, and boost satisfaction and sales.
● Utilize data and analytics to guide decisions and then measure progress.
● Incorporate input from all levels of the organization –  the front-line employees are closest to the customer.

● Collaborate with cross functional teams and leaders to transform cultures to help individuals and teams succeed and feel connected to their work.

● Design the strategy AND the execution plan. 

● Identify the most important needs of a business and prioritize resources and an innovative mindset on the big bets.

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MY SPECIALTIES
Team Leadership ● Strategic Planning ● Customer Service ● Client Engagement ● Budget Management ● Sales Programs ● Relationship Building ● Colleague Engagement ● Process Design ● Executive Leadership

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